Cstream convened a panel of technology leaders, Shaun Collett, Rajeev Mehrotra, and James Lin, to discuss how they make high-stakes decisions in a rapidly shifting AI landscape. The discussion converged on a singular discipline: customer primacy, anchored in fundamentals. Panelists explored what that means in practice - evaluating new technology by real customer benefit; simplifying user experience even when it's harder on the build side; managing the operating costs that inevitably reach the customer; and having the courage to pivot when a launch misses the mark. In partnership with WenInDoubt and Baker Tilly US.
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